bengal77 Privacy Policy
Protecting your personal information is our highest priority — learn how bengal77 collects and uses your data.
Introduction and Scope
bengal77 ("we", "our") operates a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy describes how we collect, use, store, and where necessary share your personal information with third parties.
By using the bengal77 website or services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please do not use our services.
What Information We Collect
bengal77 collects only the information necessary to provide our services. Below is a description of the different types of information we collect:
Personal Identity Information
Information you provide when registering an account:
- Full name and username
- Date of birth (for age verification)
- Email address
- Residential address
- National ID or passport details (as part of the KYC process)
Financial Transaction Information
Information required for deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and time
- Deposit and withdrawal history
- Wallet balance information
Technical Information
Information about your device and connection:
- IP address
- Browser type and version
- Device type (mobile/desktop)
- Operating system
- Cookie and session data
Gaming Activity Information
Information collected to improve your gaming experience:
- Game history and preferences
- Bet amounts and results
- Time spent on the platform
- Promotion and bonus usage details
Purpose of Data Use
bengal77 uses the information you provide only for the following legitimate purposes:
3.1 Service Delivery and Operation
We use your information to create and manage your account, process transactions, personalise your gaming experience, and provide customer support. Relevant information is essential for processing instant deposits and withdrawals via bKash, Nagad, Rocket, and Upay on bengal77.
3.2 Identity Verification and Security (KYC)
We conduct a Know Your Customer (KYC) process to prevent fraud, combat money laundering, and protect minors. This process verifies identity-related information to confirm who you are. Only individuals aged 21 or above may open an account on bengal77.
3.3 Communication and Support
We use your email address to send important account notifications, transaction confirmations, security alerts, and promotional information. Our 24/7 live chat support team may also use your information to resolve your issues.
3.4 Platform Improvement and Analytics
We use anonymised analytical data to improve the quality of bengal77's services, add new games and features, and enhance the user experience. This data does not identify any individual and is analysed only in aggregate form.
Sharing Data with Third Parties
bengal77 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:
Payment Processors
Only the information necessary to complete a transaction is shared with payment service providers including bKash, Nagad, Rocket, and Upay. These organisations follow their own privacy policies.
Game Providers
Limited information may be exchanged with game developers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to validate gameplay. This information does not reveal your identity.
Legal Obligations
Information may be shared where required to comply with a valid court order or a legal demand from a government authority. This is always limited to the minimum information necessary.
Cookies and Tracking Technologies
bengal77 uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the website. They maintain your login session, ensure security, and save your preferred settings. Disabling these cookies will prevent the website from working properly.
5.2 Analytics Cookies
These cookies help us understand how users interact with the website, including which pages are most popular and session duration. All analytics data is collected in anonymous form.
5.3 Cookie Controls
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use bengal77's services.
Data Retention and Deletion
We retain your information only for as long as it is needed or required to fulfil legal obligations.
Active Account Data
Your personal information and gaming history will be retained for as long as your account remains active. Financial transaction records are retained in accordance with regulatory requirements.
After Account Closure
After an account is closed, bengal77 may retain necessary information for a specified period in accordance with applicable laws and regulations. After that period, the information is securely deleted or anonymised.
Your Privacy Rights
bengal77 respects your privacy rights. You may exercise the rights described below:
Right to Access
You may request a copy of the information we hold about you. We will provide it within a reasonable time.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request a correction. This can be done through account settings or via the support team.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications or personalised recommendations.
Right to Data Portability
You may request your information in a structured and readable format that can be used with another service.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
Data Security Measures
bengal77 applies internationally recognised security technologies and practices to protect your personal and financial information.
8.1 Technical Security
- SSL/TLS encryption — all communications are carried over encrypted channels
- Sensitive data stored in the database is encrypted
- Passwords are never stored directly — only encrypted hashes are kept
- Regular security audits and updates are carried out
8.2 Administrative Security
- Only authorised staff may access your information
- All staff operate under confidentiality agreements
- Data access logs are recorded and monitored
- Regular staff training is conducted
8.3 User Responsibilities
While our security measures are robust, you also have responsibilities. Keep your password safe, never share it with anyone, and notify us immediately if you notice any suspicious activity.
Privacy Protection for Minors
We verify age at the time of account registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the relevant information.
If you believe a minor has opened an account on bengal77, please notify our support team immediately.
Changes to the Privacy Policy
bengal77 reserves the right to amend or update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- A clear notice will be displayed on the website
- An update notification will be sent to your registered email address
- The date of each update will be noted at the top of this page
Continuing to use bengal77 after the revised policy is published means you have accepted the new policy. If you do not agree with the changes, please stop using our services and contact us to close your account.
Contact for Privacy Matters
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us using the details below.
24/7 Live Chat
For immediate assistance, chat with us in Bengali via live chat. Our support team is available 24 hours a day, 7 days a week.